SERVICES
Raatuse 22 student residence has WiFi (Eduroam), which is free for all users. The service is provided by the University of Tartu IT department.
If you’re having problems, then contact the University of Tartu IT department by calling +372 737 5500 or writing an email to arvutiabi@ut.ee
Parking is free for the Student Hostel residents.
NB! The car has to be registered at the reception! The parking permit is a virtual one.
NB! The parking permit can be issued via email from Mon-Fri 9 AM to 4 PM or in person from Raatuse 22 reception 24/7.
Parking at the residence hall’s parking lot is allowed only, when the parking permit has been issued or confirmed by email. Guests are not issued a parking permit.
The tenant can keep their bicycle in the bicycle storage area behind the building. The door can be opened with your chip.
There is a smart bike parking lot in front of the student residence.
The cost of the service is already included in the rent price. The self-service laundromat (with washing machines and dryers) is located on the ground floor. You need to use your own detergents to wash your laundry. There is an iron along with an ironing board as well.
All the instructions are up on the walls.
A public printing service is available at the lobby. The instructions are available by the machine.
DAILY FAQ
You can borrow a new set of keys from the reception for 3 euros per day until your find your keys or you can buy a new set of keys for 50 euros.
If the problem is hard water stains (little white flakes) then add vinegar to the water and boil it. That will clean the kettle.
If the kettle won’t turn on, then go to the reception.
Please use masking tape as it will not damage the walls. Wall damages will be deducted from the deposit money.
The post slots are locater in the lobby. Your address is indicated on your residential agreement.
Letters, newspapers and periodicals are delivered to the postboxes. Bigger parcels need to be picked up from the post office. The post office will send you a notification either via email or by delivering a parcel notice to your postbox.
When ordering parcels or periodicals, make sure to write your room number by the address as well. Otherwise it will not reach you.
The employees of Tartu Student Village do not accept parcels delivered by a courier. You are required to give the courier company your phone number or email address(if possible) so they can contact you. If the tenant is not in the residence hall at the time the parcel arrives, the tenant must authorize one of their acquaintances to receive the parcel.
RENT INVOICES
- Rent invoices are issued every month by the 10th date and the payment deadline is the 24th.
- All rent invoices are sent to your e-mail and are also available in E-kyla.
- Invoices can be paid via bank transfer using the bank information on your invoice.
- For quick and easy international payments we suggest using WISE.
- Write the number of the invoice on the details line and write the reference number on the reference number line.
- Reference numbers will only change in connection with signing a new residential agreement after moving.
- Sample invoice with explanations is available here.
Invoices can be paid in cash at:
- Address: Ülikooli 2, Tartu
Mon-Fri 09.00-17.00
Depositing cash (except coins) at the office – to a foreign account with SEB bank, a fee of 0.5% of the amount, min 5 EUR, is charged. The service fee of a cash deposit in coins is 5% of the amount, min 5 EUR.
- Address: Ülikooli 4, Tartu
Mon-Fri 9 am-5pm
Depositing cash (except coins) at the office – to a foreign account with COOP Bank, a fee of 0.25% of the amount, min 3 EUR, is charged.
- Kvartal Center Post Office
Address: Riia 2, Tartu
Mon-Fr 09:00-19:00
Sat 09:00-15:00
Payments accepted up to 1200 EUR – service fee 4 EUR.
INSTRUCTIONS FOR CLEANING
The cleaning service is conducted once a week and is included in the monthly rent.
There is a broom, a dust pan and a mop in the flat which can be used.
If the cleaners do not have access to areas (unwashed dishes in the sink, stuff all over the counters and table, personal items on the floor, bedding not taken off) then the cleaning won’t be done. If the cleaning can’t be done twice in a row then the tenant(s) will have to pay a fine.
Cleaning instructions and cleaning day schedule is available on the poster on the inside of the flat door.
In order to be ready for the cleaning service the tenants are required to:
- take off the bed linen (not the pillow and blanket) and place them on the floor on cleaning day.
- remove all personal belongings from the floors and window sills, this includes the kitchen, shower room and toilet as well.
- put the chairs on the table, both in your room and in the kitchen.
- take out the trash and wash the dishes.
- vacate the room and flat for the cleaning time.
REPORTING TEHCNICAL PROBLEMS
- Maintenance problems must be reported to us through our ServiceDesk system at the top bar of the homepage.
- Enter your name, residence hall address, room number and then describe the problem.
- Maintenance workers are available on business days from 8am to 5pm.
- After working hours and on weekends, call 742 4400 for urgent issues (emergency).
- Once you have reported your problem there, our maintenance workers will be notified. They will reply to your notification after they’ve worked on your problem and then you can give feedback about the solution.
- Inform your flat mates and roommate about reporting the problem.
- Clean the area that needs repair (e.g. remove dishes from a clogged sink).
WE ARE GREEN!
Waste sorting
There are 4 separate trash containers behind the building for packaging waste, paper and cardboard, bio-waste, and domestic waste. Please make sure you take your trash to the appropriate container. One carelessly thrown trash bag is enough to cancel out all the previous efforts of sorting waste because the contents of the trash container will no longer be sorted.
If you are unsure what type of trash you have or if you are not interested in sorting waste, please take your trash to the domestic waste can!
Only clean and dry paper and cardboard can be sorted into to the appropriate container!
Press the packaging waste together! Cardboard boxes, juice boxes etc should be folded or pressed together to save space in the container. Smaller packages can be put into bigger ones of the same type.
Solid biodegradable food waste must be put in the container without any trash bags or containers unless they are made of biodegradable materials. This container is not for liquids, non-biodegradable waste (plastic bags, packages etc), or any other waste unsuitable for compost.
Many components of old batteries are toxic and are a hazard to our natural environment and our health. You can take your old batteries to the designated box at at the lobby.
Buying drinks at the store means you pay an extra 10 cents for the recycling system. Bottles and cans are recycled so the buyer can get their money back and we can save nature! Read more about how the system works here.
The nearest recycle spot is behind the local grocery shop in the next building.
Used items can be given away to the Uuskasutuskeskus if you do not want to take them with you but don’t want to throw them away either. You can always offer things to other tenant as well by making a post into the Facebook group.
FIRE SAFETY
Every year, we conduct evacuation drills in all our residential halls. With the following, we would like to remind you of the correct reactions to an emergency which are most commonly overlooked.
Read action plan in the event of a fire here.
Instructions for tenants for emergency and hazardous situations:
– Raatuse 22 evacuation plan floor 1, floors 2-5, floor 6.